Unpaid account drags on for 6 months

<p>So sad that I am forced to use this platform to complain but after numerous calls to Discovery, filing a complaint online and sending an online message to the Principal Officer, I still have an unpaid account. I had a TSH test done at Du Buisson & partners in January 2016. On each occasion that I called in, the agent agreed that it should have been paid out of my chronic illness benefits but because I had a waiting peiod at the time, the computer could not process. Each time I was assured that it would be sent for reprocessing and it would be paid within 2 to 3 days. Each time I was promised a follow up call but I never got it, until I complained. My last call from Soomaya was on Monday 11 July 2016 and she told me it was being paid as an exception and that she will call me again next day. It's Friday and once again I'm back to square one. This sucks, I was so impressed when I joined Discovery this year but their processing of accounts really need to be looked at. This is not the only account I've had problems with and I'm tired of wasting my phone calls.</p>