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Stacy-Lee Stroebel

1 reviews | Active since Aug 2016

27 Apr 2023, 16:44

Unnecessary 3 month waiting period

I wish I could give Discovery 0 stars!

We have recently moved from Fedhealth to Discovery Medical Aid, after being with Fedhealth for ten years. Due to financial reasons we have moved to Discovery.

We have now been placed on a 3 month waiting period, simply because my husband requires an operation for his hernia, and because we are both on chronic medication .

I find this extremely discriminatory and as a doctor, I am appalled at how you are treating your new members, simply because they have existing conditions.

If my husband's hernia complicates because of your silly waiting period, I will definitely take this up to whatever channels exist and expose Discovery for the heartless way they treat their members.

Our reference number is ***.

I have filled in your complaints forms.

Please revise your decision on the unnecessary 3 month waiting period.

0
Replies (2)
Discovery Health
Discovery Health's reply28 Apr 2023, 10:49
Official
Dear Stacy-Lee Stroebel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 May 2023, 10:32
Official
Dear Stacy-Lee Stroebel

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team