NP
Nicole P

1 reviews | Active since Dec 2017

29 Dec 2021, 16:54

"Unlimited" NOT!

On Discovery's app they have 3 icons. 1. Medical Savings Account + balance, 2. Self Payment Gap + balance and 3. Above Threshold + "Unlimted". It doesn't say 'Unlimited' up to 100% of Discovery rate or 'Unlimited' only if your prescribed medicine is on Discovery's preferred medicine list. If a medicine doesn't have a generic available (like Urbanol), Act 91 says class substitution is not allowed so then why is there a levy? *UNLIMITED"* should mean unlimited if there is no clarification.

0
Replies (2)
Discovery Health
Discovery Health's reply30 Dec 2021, 07:56
Official
Dear Nicole P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply31 Dec 2021, 14:18
Official
Dear Nicole P
 
Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team