KR
Kayla R

1 reviews | Active since Jul 2016

14 Nov 2019, 14:45

Unlimited actually means completely limited

I have recently been informed that the "unlimmited" benefit that kicks in after you pay more than R 10 000.00 in self-payment gap fees is actually not unlimited at all within the classic comprehensive plan. The reason I joined this specific plan is that I suffer a psychiatric illness that has been completely debilitating in the past, of which Discovery has known about since the beginning, as I was already a patient when it started in 2013. It is a chronic illness that needs constant treatment in order to have a normal life in which one is a functioning member of society. Past years and recommendations from my healthcare professionals have proved how beneficial the treatment has been for me. In previous years I have not battled excessively to get through my treatments till the end of the year, but this year has been a complete nightmare. The anxiety that this has caused me is likely to be detrimental to my ongoing recovery, not to mention that I can't go for treatment anymore because I'm broke from paying the excessive Discovery fees. They won't even pay for my medication even though there is more than R 25 000.00 in my prescribed medicine benefit for the rest of the year. If anyone knows of a better medical aid that actually looks after it's chronically ill patients please let me know in the comments. Discovery has really become a bunch of money-hungry, apathetic robots. Disgusting

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Replies (2)
Discovery Health
Discovery Health's reply14 Nov 2019, 15:58
Official
Dear Kayla Rosevear

Your concerns are important to us. We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team 



Discovery Health
Discovery Health's reply18 Nov 2019, 13:29
Official
 Dear Kayla Rosevear

We have contacted you to discuss your concerns.

Kind regards
Discovery Health Servicing Team