Uninformed staff and no information on maternity benefits

Phoned Discovery today to confirm a couple of things before our first born greets the world. The person who answered the phone had no clue about any maternity benefits and how to claim for these. She also did not know which items would go off against savings vs. what falls under maternity benefits and how to claim for what. Our due date is tomorrow and we have made some final payments last week, so we do need to sort this out as soon as we can.