uninformed members CEO INTERVENTION

my mother is on the keycare option she have been visiting the psychitrist with out needing a authorization and now the has an appointment with the above disciplined doctor and is told she needs a authorization number. WHICH IS BULL ****. this was never to the members is any form. her appointment is thursday. FURTHER MORE THE DIABETIC CARE PROGRAM ME IS A OTHER PUBLICITY SCANDAL WE HAVE NEVER BENEFITED. my mom needs to visit a podiatrist and a biokinetist and a dietitian. when we make a appointment the say keycare does not cover there consultations yet it is under the benefit structure on the app. Discovery is in it for the money and not to serve the members.

PLEASE LET A ADVISED CONSULTANT CONTACT US REGARDING FEED BACK. URGENTLY.

I AM AT WORK IF I DONOT ANSWER CALL REPEATEDLY DO NOT LEAVE MASSAGES AND NEVER CALL BACK AND I CANNOT CALL YOU