Unhelpful Service

Hi Shanna,

Please speak to management to come up with a resolution regarding our conversation.

As per previous conversation I asked to moved medical aid on private capacity on 31st March due to relocation to Gauteng I managed to find a job which allowed medical aid inception immediate so as of 11th April due to discovery still being in effect I was only able to go on medical aid 1st May due to not being dual insured after requesting cancellation.

I'm no longer with fnb I'm willing to pay the claim however I do not have the funds for R1995 for the whole month I only can pay the claim I used please advise if we can make some arrangement because the account you have on file is closed.

Mon, 05 Aug 2019, 11:41 Shanna Singh <***> wrote: Hi Jonathan,

As discussed, you said you instructed your previous employer that you did not want to transfer to private capacity, however the person was on leave and this was not forwarded to Discovery.

I have already discussed the case with my team leader, who has requested proof of this instruction to your previous employer from you.

I have been trying to contact you to obtain this, however I have been unable to reach you.

Shanna,

I believe you have totally disregarded the purpose of my email kindly re-read my email then read your email and decide if it would have been better to have just typed out that I'm a **** it would have been appreciated more I'm sure if I disputed having medical aid transferred to my name then there would have been no deduction on over 4 attempts from my account which costs me bank charges I'm sure atleast the decency of contacting me to make other arrangements would have been a better option.

I work in a call centre therefore I can't be on my phone all the time.

You are making it seem that I have personally taken the premium from you and your method of debt collection by responding to me in this manner is not very appealing.

I'm trying to tell you that I do not have the ability to pay that full premium and am trying to explain that I can afford to pay for the usage on the dentist bill however that isn't coming across to you from my previous email.

If you are unable to assist me then find me someone that can because I am trying to explain that I was unemployed and was offered a job a few weeks after relocating and then requested cancellation of medical aid on the 11th of April and then moved onto bankmed 1st of may because of your companies 30 day cancellation process.

Can you ask your manager to get someone who has the decency to atleast have some respect when dealing with a client who is not trying to avoid payment but to make an arrangement on payment so that I can get this out of the way which is dragging over 4 months now.