UnHealthy Pathways

For months I have now been struggling with Discovery and their Health Pathways program. There are suggested actions to complete on the app but when you go and do them,at a nominated partner of Discovery, then they dont have the procedure codes to process it. It happened to me twice and this was in February this year. Up to now,I have only had excuse after excuse and this is after I request updates to make matters worse. Up to now,since February, the points has not been allocated and the miles has not been added as promised.

Last week,I finally had it with empty promises and said I am escalating it only to be told that the complaints land back at her desk. I want this resolved. I honestly feel this is a misleading program Discovery is running as there are many grey areas to it. I told the lady I expect a call from her manager or someone senior at Discovery and it was blatantly ignored. Next will be published articles about this.