FZ
Francois Z

1 reviews | Active since May 2014

31 May 2019, 11:20

Unhappy New Parent

Having a baby. Think you are covered! Make sure that you have your basis covered when having a baby on any of Discovery plans. They short paid doctors even though i have gone to one of their network hospitals. I do understand that doctors over charge, but I have had no opportunity to verify these doctors in theater, nor did I choose some of them. I expect Discovery to be more informative to new parents in this regard.

Downgraded my plan to a hospital plan, as I would want to manage my savings. Logged a request for my medical aid savings to be paid out which takes 4 months at Discovery by the way. No response from Discovery within a 5 day working period. Well done Discovery. You are good at taking money, bad at customer service.

0
Replies (2)
Discovery Health
Discovery Health's reply31 May 2019, 14:48
Official
Dear  SuperVZ 

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply04 Jun 2019, 13:34
Official
Dear  SuperVZ 

Please check your email inbox for our feedback.

Regards
Discovery Health Servicing Team