1 reviews | Active since May 2014
Unhappy Member
Dear Mujeeb, In earnest and frustratingly so the query was never resolved to my understanding. I needed further clarity and guidance and never received that. In truth I have the following issues:<br> 1. I downgraded from Classic Saver which was a company group scheme. The reason I downgraded is the company is closed and we were retrenched.2. Now I'm on Essential Delta Saver, which the premium is paid privately by me.3. The issue I received from Aphiwe was that Essential Delta Saver will not be providing me with Medical Savings Account in 2015, which I felt was not explained to me very well. The issue was that how can I join a new scheme and pay the full premium and told 15% goes to Medical Savings Account, but I'm told the MSA is ZERO (pure bulls**t).4. On the same day my wife needed to see a Dr urgently, I had to part with R370 for consultation and R700 for medicines at Dischem. I felt like why did I join the Discovery medical aid privately after the company group scheme if I pay the R4000+ premium is not helpful. I should have joined other medical aids and would have received the full MSA. I'm now caught between a rock and a hard place and considering a different medical aid
Thank you for your comment.
We are sorry to hear of your frustration and that the information was not clarified. When you changed your plan, the Medical Savings Account (MSA) was pro-rated to that of your new plan choice. For this reason there may not have been funds available for your claims.
The team has tried getting in touch to discuss the details and will continue trying so that we can address your concerns.
Regards
Rishana
Thank you for your comment.
We are sorry to hear of your frustration and that the information was not clarified. When you changed your plan, the Medical Savings Account (MSA) was pro-rated to that of your new plan choice. For this reason there may not have been funds available for your claims.
The team has tried getting in touch to discuss the details and will continue trying so that we can address your concerns.
Regards
Rishana
