Unhappy Discovery Client

Medical Aid number ***0 Good day. Yesterday 19th September 2023 I had a GP visit. As I was walking out I was told that I need to pay an amount of R571.40 for the visit. I told the receptionist that they must claim it from the free visits as my medical aid saving are depleted. the receptionist then phone Discovery and she was told that I have to go to Dischem or Clicks to have a virtual meeting with a GP and book an appointment to have the GP meeting which then would refer me to my doctor as the reason I was going to my GP could not be done through a virtual meeting. The reason I go to my GP is because she has my health history on file and secondly as a government pensioner I have to go to Dischen or Clicks book a date for the virtual meeting then when given the date go back to Dischem or Click for the meeting and then to be told to go to my GP because I now have a reference. Discovery I think this is appalling for you to treat your clients this way and would you sit in front of a screen speaking to a GP about your health problems and you dont even know the person you are speaking to. If I had medical aid saving it would not be a problem for me to just go straight to my GP instead of putting me through all this trouble of booking a virtual meeting. I am sorry but as a 78 year old person that has no transport and has to depend on neighbors to take me up and down to Dischem or Click and then to my GP is not on. Who pays for the petrol money I have to give to neighbor to transport me. Again I am a government pensioner with an income of R2000.00 a month and depend on my sons who don't live in Gauteng to pay my medical aid. I am sorry this is not acceptable. regards. Mrs A Buyskes