Unhappy customer

I am appalled by the service if Discovery Health. i finally received the birth certificates of my twin boys whom we adopted and sent it to the medical aid straight away to have the details updated and for new cards to be sent. I then got told that i needed to provide the adoption order which i did. Today i get another email stating that i now need to get a letter from Home Affairs stating who is Jayden and who is Kayden because they are twins. As far as i know that is not Home Affairs decision to make as i can inform the medical aid who is Jayden and who is Kayden. Furthermore to this why was in not told upon my first enquiry of what documents are needed to finalise this. it has been an absolute nitemare to have the amendment done. i called at 14h20 and spoke to Morton, i requested to speak to Dumisani Zwane as he is the one that sent me the email, i was placed on hold for over 20 mins to see if they can put me through to him. Only for Morton to come back to me and tell me he will need to send an email to the Team Leader to call me... This is really not good service for such a BIG service provider such as Discovery. Please contact me by 15h30 as requested.

Regards, Carmen George member number: ***71 ***