1 reviews | Active since Jul 2017

20 Jul 2017, 15:05

Unhappy client, misunderstanding.

<p>To whom it concern.</p> <p> </p> <p>In september 2016 I went to a gyncologist professor for a consultation in the consultation he discovered that I had a infection in the glads off the cervical.I had to go for a Letzz procedure.(Old medical aid)</p> <p>1/11/2016 I joind discovery and declared the operation.Discovery gave me a 1 year waiting period.Which I was happy with.</p> <p>So I was on the elimination process to find out what the cause is to my constant infections.</p> <p>I then went back to the gynecologist where we took out the mirena.R3000 waisted.</p> <p>The next step was the urologist 13/7/2017.</p> <p>He booked me into theatre so that he could do a check on the bladder,then he found my tubes that connects to kidneys and bladder are blocked and had to open them.</p> <p>As I do know that authorization is needed after I left the urologist 13/7/2017 I called discovery then did then send a letter for motivation to the dr.</p> <p>I paid the medical bill cash for the operation on 17/7/2017.</p> <p>I did not get authorization from discovery due to dr saying its been a problem for six 6 years.In the notes the dr wrote in motivation letter.As this was my first consultation with this Docter.</p> <p>Yesterday 19 July discovery called and said that im no longer a member of discovery because I did not declare it on application form when joint.</p> <p>I didnt think its my bladder but this is what caused the pain and discomfort.</p> <p>Im really not happy and it's a fortune I pay for the plan I'm on.</p> <p>What is the next step?</p> <p>I was even considering a hysterectomy on my age of 29.</p>

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Replies (2)
Discovery Health
Discovery Health's reply20 Jul 2017, 15:25
Official

Dear tilana-pretorius

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 Jul 2017, 15:10
Official

Dear tilana-pretorius

We’ve just sent you feedback by email. Please contact us if you have any other queries.

Regards
Discovery Health Servicing Team