unhappy client

I have spent over 3 hours trying to get my cell set up to the PHP exercise program. i was sent all the steps on how to do which i followed and was then told be a whatsapp agent Onele that they can see i am connected but would need to put me through to a Vitality Agent which then asked so many more question take photo shoot of this and that and send to them that's when i said i had had enough as this was ridiculous as i was then going to be transfer the Discovery Health by this time i had had enough and left the conversation. Why do i have to be on the app and whatsapp for over 3 hour to download and app