Unhappy

Good day

I am a very dissatisfied member. I contacted discovery on the 23rd of August 2020. I signed up with them on the above date for my plan to kick in on the 1st October 2020,I also had my mum sign up. Till date after about 10 calls to the call centre even after speaking to a supervisor, I have still not received my starter pack or cards.i also requested banking details and plan change no one can help. Why advertising like your treat members well, when your don't actually care after activation of membership. Pathetic and poor service I don't believe your calls are recorded for quality service cos you'll would have picked up my frustration and disappointed and done something about it.