◾Unfulfilled promises, lies and other deceptions

I am terribly disappointed in Discovery. I have been a faithful member of this medical for many years despite their ridicules premiums and many offers from other medical aid companies. I was diagnosed with a critical illness last year and been hospitalized a few times because of this condition. The neurologist has sent requests and motivations for my medication to be added as chronic as this is a chronic condition. Discovery has turned down the doctors request to put this on Chronic because the disease is not very well known in South Africa, After motivating this and the doctor explaining that this is a rare condition and there is no cure but the medication that I am on is currently treating it. For almost a year now I am paying the medication out of my pocket which is so unfair cause year in and year out I pay my high premiums so that there are no issues when an emergency and illness arrives. It is not my fault for being diagnosed with this disease. I did not ask for it. I understand that it is not well know but I would think the least my medical aid can do is cover the cost of my medication because when I am admitted to hospital they cover the costs there. It does not make sense. Would Discovery then rather see me suffer and be admitted to hospital for my condition to be treated there and pay thousands of rands towards the hospital bill instead of covering the meds and helping make sure that I am treated.The Scheme exists to care for our members' health and wellness by engaging the brightest minds and innovative solutions to provide access to affordable, equitable and quality, value-based healthcare that meets their needs now and sustainably into the future is what you say so please explain how this is you caring yet this is the statement you make and the reputation you keep but this how you treat your members . it is pathetic where is the humanity and care?