Unfriendly onboarding vitality experience

The vitality plan is the most unfriendly and not easy to learn platform especially for dependants. I’ve been gyming and all sorts but somehow my points went to the main member. Then anything you’re clicking on the app is only going towards the main member. I’m struggling with the onboarding experience as it’s not user friendly at ALL FOR DEPENDENTS. I don’t know what else to do as I don’t live with the main member. It’s painful and part of me is considering speaking with the main member to cancel this plan as I don’t see the benefits AT ALL for either of us. Like is each member meant to have their own app logins and if so how can you allocate your profile to yourself??? It’s such a complicated process. Should the main member make me a proxy in order to access my app at its full capacity??? The entire experience is cold and not user friendly at all!