MS
Moonsamy S

1 reviews | Active since May 2018

05 Mar 2024, 12:27

Unfairly Treated by Discovery

Discovery Keycare Plus. After being a member & a Pensioner for over 5 years, they suddenly pushed me on a higher income bracket without my knowledge & suspended me saying I owed them outstanding premiums. They then sorted the issue & still kept me on suspension saying that the premiums have gone up & there was a shortfall for Jan & Feb 2024, which I paid. After several emails & calls they unsuspended my account. Also being a chronic patient I had no access to my medication. Due to this I have been suffering with anxiety. Depression & stress.

0
Replies (4)
Discovery Health
Discovery Health's reply06 Mar 2024, 07:23
Official
Dear Moonsamy S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 Mar 2024, 14:42
Official
Dear Moonsamy S

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team
MS
Moonsamy S's update07 Mar 2024, 15:59
Reviewer Update
Nothing from Discovery as yet.
Discovery Health
Discovery Health's reply23 Oct 2024, 16:24
Official
Dear Moonsamy S

We have been in contact with you.

Regards Discovery Health Servicing Team