MS
Moonsamy S
1 reviews | Active since May 2018
05 Mar 2024, 12:27
Unfairly Treated by Discovery
Discovery Keycare Plus. After being a member & a Pensioner for over 5 years, they suddenly pushed me on a higher income bracket without my knowledge & suspended me saying I owed them outstanding premiums. They then sorted the issue & still kept me on suspension saying that the premiums have gone up & there was a shortfall for Jan & Feb 2024, which I paid. After several emails & calls they unsuspended my account. Also being a chronic patient I had no access to my medication. Due to this I have been suffering with anxiety. Depression & stress.
Helpful (0)
Replies (4)0
Replies (4)Discovery Health's replyOfficial
06 Mar 2024, 07:23Dear Moonsamy S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply06 Mar 2024, 07:23
Official
Dear Moonsamy S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
07 Mar 2024, 14:42Dear Moonsamy S
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Discovery Health's reply07 Mar 2024, 14:42
Official
Dear Moonsamy S
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards Discovery Health Servicing Team
MS
Moonsamy S's updateReviewer Update
07 Mar 2024, 15:59Nothing from Discovery as yet.
MS
Moonsamy S's update07 Mar 2024, 15:59
Reviewer Update
Nothing from Discovery as yet.
Discovery Health's replyOfficial
23 Oct 2024, 16:24Dear Moonsamy S
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 16:24
Official
Dear Moonsamy S
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team
