RM
Ruth M

1 reviews | Active since Jun 2018

26 Sept 2024, 19:46

Unfairly treated

I just got hospitalized with anxiety and depression, now I have to deal with these endless calls from The Life Glynnview hospital because my medical aid authorised my admission but won't pay the hospital in full.. Upon enquiry, I am told that the hospital has charged me over the daily agreed rate... with no reason What I don't understand is, why am I now subjected to this added stress from the hospital.. you, Discovery as my medical aid, should be dealing with Glynnview hospital and not leave me to their endless daily abuse Had I known that i would have to deal with this, on top of everything else, I would have waited until I could afford to get help This is totally unfair... after so many years of choosing you as my medical aid of choice, now I have to suffer for R3k, or you sorting out this issue with Glynnview because if you have a daily agreed rate, they should not be charging me more

0
Replies (2)
Discovery Health
Discovery Health's reply27 Sept 2024, 06:38
Official
Dear Ruth M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Sept 2024, 16:42
Official
Dear

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team