LR
Lerato R

1 reviews | Active since Sept 2011

04 Jun 2015, 12:37

Unfairly treated

On the 16th of April I went to the Dentist to fill my teeth. My medical Aid was cancelled on the 30th of April.<br> Discovery rejected my claim together with the dental health risk.<br> The reason why Discovery rejected my claim they is because my medical aid was suspended. Why are they not paying for the services rendered before my medical aid was suspended?<br> I am now being told that I am liable for the amount, which I strongly feel is very unfair. I am not sure why am I caught in between the Dentist and the medical aid.<br> I got a call from the Dr's room telling me that Discovery said I must pay the amount. When I call discovery they telling me I am not liable for the amount. Really (Who is fooling who?) <br> I believe that Discovery should communicate with the Dentist and explain to them why they did not pay. I shouldn't be the one calling Discovery everyday to sort out this. I feel that I am not liable for the amount.<br> I called discovery 6th times and they are not giving me any solution to this. <br> I don't want stress. Please sort this out please<br>

0
Replies (2)
Discovery Health
Discovery Health's reply05 Jun 2015, 17:37
Official
Hello Twinkie12,

Thank you for your comment.

We are investigating your query and will revert with feedback once finalised.

Regards
Rishana
LR
Lerato R's update21 Jun 2016, 09:49
Reviewer Update

Thank you . The claim was eventually paid by Discovery . I am happy