Unfairly charged

Late October 2024 I app**** for Discovery key care medical aid through my employer and only received a confirmation of activation on the 31st of October 2024. Upon realizing that I am over charged for the medical aid, I send a cancellation/withdrawal on the 4th of November 2024, that is within 4 days, 2nd and 3rd being weekends. 13th of November i received a withdrawal confirmation. I phoned Discovery to confirm payment and I was told that it is cancelled and i was not going to be charged for it. to my surprise now i am being charged for the medical aid and i am told of the notice period. My frustration about all of this is that i am send from pillar to post about this. Discovery is sending me to my HR and HR is sending me to Discovery. My question is why did my medical activation start on the 1st if i app**** around the 25th of the month and why am i serving cancellation notice if i cancelled within 4 days of activation.? Am i paying in arrears or in advance. Why cover me from the 1st and only sent confirmation on the last day of the same month. I am being ****med here guys? I want my refund!! or cancel the Flexi care the i just took with you. I will be taking this to Ombudsman as I feel that I have been unfairly treated in this transaction.

Indy Kokobane ***