Unfairly Cancelled Policy

Today Discovery Health cancelled my policy unfairly. I was first done in by Elixi Health, where I had to cancel with them after finding out they are not a real medical aid then went to Discovery.

Discovery - The company who does not consider the clients story and makes one up for themselves.

Rosana Kinloch from Discovery phoned me today to tell me my policy is cancelled due to not informing Discovery of a health condition. EVEN THOUGH I HAVE INFORMED THEM!!!! I have went to the doctors for a check up, from where the doctors informed the medical aid as per procedure ( I found out I have a Hernia, DAYS after I started policy )

I am quite informed of what the FAIS act says, and I have worked in the Financial industry for some years... I know that I have to give full disclosure and I have made it a point to do so.

Unfortunately Discovery's Rosana Kinloch manipulated my words and dates given through and I even told her "I know your job is to find a reason not to cover me". And she went as far as this : I told her I found out I was insured incorrectly in Dec OR January so I came to Discovery to sort the issue, as i need aid for my work. She blatantly used those words/dates against me on call to say that I said that's when I found out i've a Hernia...even though I've explained Multiple times I only found out about it AFTER I joined and paid Discovery in MARCH. (various things like this happens on call - Clear Manipulation)

I mean I even had to pay specialist scans out of my own pocket...If I wanted to be ***** I would've taken a larger Med Aid to make sure those scans were paid from Discovery. Discovery literally COST ME MONEY that I LOST. They have neglected their client and MADE FALSE PROMISES saying on call that "You will be covered if anything happens". Their employees are not fit and proper as by FAIS act as Rosana Kinloch clearly manipulates words to get clients cancelled...FYI the more they cancel the more commission these Reps make! No wonder everyone told me to avoid discovery... THEY ARE USELESS and *****. - Also, I asked Rosana if she had proof to give me on call for me being ***** and reasoning for my cancellation. She was unable to provide anything other than telling me i am being cancelled.

WHAT's WORSE is that I have now got a cancellation on my name, making it very hard to get new AID. Discovery has cost me money and threatened my Medical Aid future...I will be flagged now because of their ********* Acts...

I am wondering why they also promised me feedback a full weeks ago..but only gave feedback a day after lock down in SA is announced...I am sure they are letting everyone go now and making lies up to cover this...

I am highly displeased by the quality of Discovery and will be sure to share this on all Social Platforms.

Here is Rosana Kinloch's details for whoever is interested : ***

Marco Fourie