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sunita N

1 reviews | Active since Oct 2016

14 Mar 2019, 09:36

Unfair Treatment of the Elderly

Discovery Mistreatment of Pensioners I have been a client if Discovery for more than 30 yrs. Today I found out at the gym that my vitality has been cancelled no communication and no response from Discovery.

I spend over an hour trying to get hold of someone to assist me and nobody could. Discovery stipulates that my medical cover is fine so I don't understand how can my vitality membership be cancelled! I'm a pensioner I cannot spend hours on the phone!

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Replies (2)
Discovery Health
Discovery Health's reply14 Mar 2019, 10:38
Official
Dear naidoo_sn

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Mar 2019, 14:14
Official
Dear naidoo_sn

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team