Unfair treatment

Reference is made to my medical aid application that has been going on from March 2018. I have been sent back and forth by yourselves and to date the application has not been finalised. For the record I have been on Discovery Classic Comprehensive Plan since I joined Discovery in 2002 to 2007, and 2009 – 2016. I have never been admitted in hospital for any major illnesses, operations or whatsoever during that period. Late in 2016, I decided to downgrade to a lower plan until October 2017 when my husband decided to take his own medical aid and moved us over. Unfortunately that did not work. I then decided to move back to my Medical Aid in March. Since then my application has been going in circles. Last year September 2017 I did a colonoscopy which was approved and paid for by Discovery Health. Last week, I received the attached email from Discovery , requesting that I submit the colonoscopy report. I didn’t get a report, the Doctor only gave me a verbal feedback that the colonoscopy was clear. I thought that Discovery is able to access such information. Please check your files and contact the Doctor accordingly for the report. I am very disappointed by the way Discovery Health is treating me after being a member for over 17 years.