NM
Nokuthula M

1 reviews | Active since Oct 2021

25 Oct 2021, 11:09

Unfair membership withdrawal

Hello P I joined discovery medical aid March 2021 and in July 2021 I found out that I'm pregnant and I called Keycare plus than they activated my pregnancy benefits and I have been visiting my genealogist since than on my pregnancy benefits ,than on the 22 of October a lady called Rosana Kinloch called me and said she is withdrawing my membership and I tried to explain and was so rude ,she didn't want to listen so when I was to trying to find the person I spoke to when I joined the medical aid ,she sent me the withdrawal letter and mind you I'm delivering in December so I'm frustrated because I thought the medical covered everything and the way she spoke to me was uncalled for she was so rude worse while I explaining the withdrawal email popped on mailbox and clearly she was not interested in my explanation,

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Replies (2)
Discovery Health
Discovery Health's reply25 Oct 2021, 11:53
Official
Dear Nokuthula M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team
Discovery Health
Discovery Health's reply25 Oct 2021, 17:03
Official
Dear Nokuthula

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team