Unfair Hand over

I would really appreciated if someone can please investigate my request. In 2014 I was retrenched and someone from discovery contacted me to notify me about the shortfall that I needed to pay<br> <br> I asked the credit controller to call me back as I was busy claiming for my UIF so I can get banking detail to pay into and make arrangements towards the payments <br> I never received the call and the next thing I get calls from collection agency and I was harassed to make payments. I demand that the person who dealt with my account to call me back because I will never pay for the amount as it now included fees that I feel that I am not liable since I never disagreed to make the payment. The credit controller took an easy way out, I cant be handed over just after one phone call. I am a credit controller myself and this kind of behaviour is unacceptable. I will never be liable for all the added costs for your laziness, there is a procedure to be taken before accounts can be handed over.<br> <br> <br> <br> I demand that the account should revisited and reviewed as I am really not at fault, I know your calls must be recorded and my name is at stake here due to someone not doing their job properly<br> <br> <br>