CB
Caroline B

1 reviews | Active since Jun 2016

14 Jun 2016, 12:16

Unfair declined of request

<p>My son had a stroke in 2007 and is with Discovery for almost 8 years. We had him evaluated and it was recommended he should go for therapy we requested it from the medical aid and they declined it. This will help him to regain his speech and mobility but Discovery declined the request without giving propper reason. Even the treating Specialist gave a letter of motivation all this was send through to Discovery but this morning i received a email stating that it is declined.</p>

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Replies (3)
Discovery Health
Discovery Health's reply14 Jun 2016, 13:07
Official

Hi Patsybotha

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Jun 2016, 13:08
Official

Hi Patsybotha

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Jun 2016, 12:44
Official

Dear Patsybotha

Thank you for bringing this issue to our attention. As discussed, we will remain in contact with you regarding your concerns. The reasons for the funding decision has been emailed to you directly.

Regards
Sirgree