CO
Candice O

1 reviews | Active since Aug 2012

14 Nov 2017, 09:00

Unfair customer service

Discovery will not reinstate my membership until I pay for a month of cover which I did not receive due to an admin error made on their side.

I do not know what to do.

All I get told is call the call center which is of no help as they just tell me they will escalate and I never get feedback.

I am out of words and disgusted that again I am financially compromised.

0
Replies (3)
Discovery Health
Discovery Health's reply14 Nov 2017, 09:52
Official

Dear candiceo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

CO
Candice O's update14 Nov 2017, 09:55
Reviewer Update
This is day 3 of me waiting to get some sort of feedback.
Discovery Health
Discovery Health's reply16 Nov 2017, 13:55
Official

Dear candiceo

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team