Unfair charge

Dear Discovery Medical Aid Team,

I am writing to express my frustration regarding the recent increase in my monthly premium. This month, for March, my premium has more than doubled, with the explanation that April is my joining month.

Furthermore, my account has now been suspended due to insufficient funds, which is a direct result of this unexpected and significant increase in my premium. Additionally, I completed all necessary forms in October for coverage starting in January 2025, and at that time, everything appeared to be in order.

I have received no communication regarding changes for April, despite the fact that it is already March. This lack of clarity and communication is extremely concerning. Could you kindly provide an explanation for these discrepancies and let me know how this issue will be resolved?