Unfair business practice

Good day

I am a middle class individual that does earn 8K a month. Previously I was a dependent on my Wife's medical aid with Discovery, unfortunately she passed away on the 16th January 2021. I took advice from my Financial Adviser, Mr Rob How, completed all the necessary documentation in February 2021 with my three months banking statements showing my income. I requested to be moved from coastal core to key care plus because of my financial situation. My banking details were submitted to Discovery and debit orders were to have commenced from the end of February to current for me to be on Key care Plus which I had budgeted for.

This did not happen, and I cannot be billed for three months in one lump sum on the plan I did not agree to be on. I have other important expenses as well which need to be taken care off. I am not saying that I do not need medical aid. I can afford to pay the installment for the key care plus plan which again I am repeating and requesting Discovery Healthcare to implement immediately.

Kindly treat this matter as urgent. Please look at my emails and the emails of my Financial advisor, Mr Rob How dated back from February 2021.

I am sure we can enter into a mutual agreement whereby we all benefit.

Regards Omar Farouk Mahomed ***