Unexplained Medical Aid Premium Increases and Service Concerns

Our monthly contribution increased by R500 in January, and then, without any prior notice or clear explanation, increased by a further R2,000 approximately three months later. This is both unexpected and unacceptable, especially given the lack of communication or justification provided for these adjustments. In addition, we are extremely dissatisfied with the level of service received, which has been poor and largely non-existent when assistance is required.