********* Service

I found out I was pregnant end of May and immediately registered on the Discovery App. It asked for my due date details etc, which I completed and submitted. I even loaded my doctor's information on there. It did not give me an error message or any indication that my registration did not go through. On the 8th of July, I tried to go into the App to view my vitality points, but it was opening and closing and wouldn't accept my login details. (I must add that the App is pathetic and constantly giving problems). I then logged in via my computer and then saw that the maternity benefits did not reflect. I registered again via the online version. Since my initial registration via the App, I have had two gynaecologist appointments where numerous blood tests were done. This were all deducted from my medical savings account, and as a result my savings are depleted and I am left to pay the excess amount. My toddler is also on my medical aid, which means there are no savings left to pay for his medicine etc for the remainder of the year. When I queried this with Discovery, they did not offer a solution, but merely said I am liable as I didn't register the maternity benefit on time. I tried to explain, but they made it clear that they don't care and I must present proof that it was done on the App end of May or they can't help me. I must also add that Discovery had a wellness day on the 21st of June at my place of employment, where I also informed their team on the day that I was pregnant. Still, they will not pay as according to them I only registered on the 8th of July. I have never had this problem with my previous medical aid! If I am covered by my plan for pregnancy scans etc, then why does it even matter when it was activated? This is completely ********* and the are clearly trying not to pay for something that I am actually covered for!!!!!!!!