CT
Christo T

1 reviews | Active since Sept 2017

22 Jan 2018, 07:46

********* Practices & Lazy Staff

I left discovery a long time ago (for reasons like this), and apparently there was a small amount to be settled. As you know this amount changes when there are claims in last while after cancellation.

I did not receive any letters or contact after this period end from Discovery re. the payment of any outstanding amounts nor where to pay them... Discovery then proceeded to 'hand me over', it has taken Shapiro Shaik Defries & Associates.

I received a call without being able to figure out the name of company or how to get a hold of them in Feb 2017. I requested a detailed breakdown, which discovery did not send, and SSDA just ignored for 7+ months October 2017, they finally email me and I could comms back. Jan 2018, I finally receive a detailed breakdown. They also disclosed that they decided to blacklist me at some time during previous period.

I am not going to be paying the absurd costs raised in all this time, because of procedures that weren't followed, Discovery not doing their due diligence & your debt collectors dragging things out to make things profitable for themselves.

If you get on board to rectify this situation asap, we can resolve this in a matter of days? (ie. get on board to very quickly remove your blacklist due to error & remove penalty, interests and other costs accumulated.)

0
Replies (7)
Discovery Health
Discovery Health's reply22 Jan 2018, 09:37
Official

Dear ikiris121

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Jan 2018, 15:15
Official

Dear ikiris121

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 Jan 2018, 15:33
Official

Dear ikiris121

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

CT
Christo T's update13 Mar 2018, 10:20
Reviewer Update
Wait a minute, there has been no one in touch to answer any comments! This feels like this response just goes back to prove the point that contact is not being made? I didnt even notice that you posted a reply here on the 24th, and there is also no email from discoveyr in my inbox. I was contacted on the 22nd that someone would investigate this and get back to me and this this may take some time.
Discovery Health
Discovery Health's reply13 Mar 2018, 12:25
Official

Dear ikiris121

Thanks for bringing this matter to our attention. We’ll look into it and be in touch with you soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Mar 2018, 13:42
Official

Dear ikiris121

We have sent you feedback via email.

Regards
Discovery Health Servicing Team

CT
Christo T's update15 Mar 2018, 15:21
Reviewer Update
I have responded via email, and we have a very clear difference on what I know happened and you believe happened. Are you going to do something about this and drop your inflated charges, only due to you and your debt collectors lazy-ness, or shall I start the other long process of contesting this via ombudsman & social media?