AT
Anand T

1 reviews | Active since Dec 2013

06 Jul 2021, 16:53

********* Discovery that takes no Accountability

Most ********* Med Aid who takes no responsibility and the staff prevent me from getting access to the CEO office. I sent my income verification on 17 May 2021 and this month they debited me maximum because in their eyes, they did not receive it when they actually did because I got automated mail acknowledgement.

Follow mails get ignored that was sent from June and get no response either all of which I have evidence off.

This happens on a regular basis and each time a new person responds on mail so continuation is another big issue. South Africans deserve better more ethical business practices and laws to prevent ************ companies like these debiting your account as they deem fit in difficult economic times for the consumer.

My intention is now to take Civil Action as the ombuds office is an equally *********** part of the system who never replies.

0
Replies (2)
Discovery Health
Discovery Health's reply07 Jul 2021, 07:19
Official
Dear Anand T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply08 Jul 2021, 10:20
Official
Dear Anand T

We contacted you to discuss your query.

Regards 
Discovery Health Servicing Team