********* debit order amounts

For 3 months, in a row, discovery have attempted and in some cases taken an extra R1000 from my account with no approval. I initially spent over R100 on phone calls attempting to find out why. They activated virtually without my approval. I have emails from August with discover informing me that vitality is not activated, in yet, every month I have to still deal with their debit order bouncing due to them trying to take more than their specified amount. This is a painful, stressful and expensive process. I need to spend my my months airtime trying to solve the problem AGAIN. They just don't seem to care. Bounced debit orders are also expensive, but this organization does not care and don't seem to know what they doing.