ZH
Zeenat H
1 reviews | Active since Jan 2013
09 Mar 2015, 09:32
********* billing
I am currently fighting a battle with the medical aid where my son was not covered for a month they claim he was, no doctors could pick him up on my medical aid,I had to pay cash every time he was taken to a doctor,however I am now billed a month later for him. The medical aid also advised that he is covered from the time of birth till the end if that current month on the mothers medical aid however I am now faced with a situation where his fees will he reversed. I find this behavior ********* for a well established company like discovery,where us the company's integrity???? I would like some help as I am in no position to pay for no service.
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Discovery Health's replyOfficial
11 Mar 2015, 16:28Hello Jannat,
Thank you for your comment.
I tried contacting you however, you were not available to take my calls. We allow newborn babies to be added to the membership free of underwriting within 90 days from the date of birth. The month in which the baby born is free cover and no premiums will be billed. However, we will request for full premiums from the month going forward and if the baby is added after our bill run then we would request the outstanding amounts backdated.
I confirmed that we received the request to add your baby on 28/01/2015 and we added him from the date of birth. The bills for February had already been submitted at this point. Therefore, the Scheme requested February and March premium.
I emailed you more information and await your response to assist further.
Kind regards
Rishana
Thank you for your comment.
I tried contacting you however, you were not available to take my calls. We allow newborn babies to be added to the membership free of underwriting within 90 days from the date of birth. The month in which the baby born is free cover and no premiums will be billed. However, we will request for full premiums from the month going forward and if the baby is added after our bill run then we would request the outstanding amounts backdated.
I confirmed that we received the request to add your baby on 28/01/2015 and we added him from the date of birth. The bills for February had already been submitted at this point. Therefore, the Scheme requested February and March premium.
I emailed you more information and await your response to assist further.
Kind regards
Rishana
Discovery Health's reply11 Mar 2015, 16:28
Official
Hello Jannat,
Thank you for your comment.
I tried contacting you however, you were not available to take my calls. We allow newborn babies to be added to the membership free of underwriting within 90 days from the date of birth. The month in which the baby born is free cover and no premiums will be billed. However, we will request for full premiums from the month going forward and if the baby is added after our bill run then we would request the outstanding amounts backdated.
I confirmed that we received the request to add your baby on 28/01/2015 and we added him from the date of birth. The bills for February had already been submitted at this point. Therefore, the Scheme requested February and March premium.
I emailed you more information and await your response to assist further.
Kind regards
Rishana
Thank you for your comment.
I tried contacting you however, you were not available to take my calls. We allow newborn babies to be added to the membership free of underwriting within 90 days from the date of birth. The month in which the baby born is free cover and no premiums will be billed. However, we will request for full premiums from the month going forward and if the baby is added after our bill run then we would request the outstanding amounts backdated.
I confirmed that we received the request to add your baby on 28/01/2015 and we added him from the date of birth. The bills for February had already been submitted at this point. Therefore, the Scheme requested February and March premium.
I emailed you more information and await your response to assist further.
Kind regards
Rishana