********* behaviour from Discovery Heath

We registered for the pregnancy benefit on 5 August via the Discovery App.

We have submitted two claims (noting on both claims that we are claiming from the maternity benefit) and both were denied. After phoning Discovery we were informed that the maternity benefit registration was unsuccessful.

In both our claims we have noted that the claim must be paid from the maternity benefit. Why did Discovery not inform us that the benefit was unsuccessful? We find this *********. We have done everything from our side to activate the benefit and would not have submitted the claims if we knew the maternity benefit activation was unsuccessful. After 9 telephone calls and 3 emails to the *** we are told that the benefit will be backdated to 1 September. Although we had three claims before 1 Sept we accepted this just to be able to claim going forward. Today, 9 November it is still not activated. We have had 6 scans and blood tests done and this can not be claimed from the maternity benefit.

We have followed all possible channels to get this resolved. When we speak to an agent they just say sorry, there is nothing they can do. One agent, Michael Bowen confirmed that the maternity benefit will be backdated, just to phone back two weeks later saying he is not able to do it.

Please help...