********* behavior!!

<p>I was a member of Discovery Health until I resigned from the scheme 31 October 2016. When I resigned I was never told of any amounts owing until I got a call from Discovery in December advising me of a clawback. I asked the lady to send me communication as I had never received any, to which she said she would send it. I received nothing from them until I checked my credit report in February 2017 to find that a default listing had been instituted against my profile. </p> <p> </p> <p>I called them on the 22nd and spoke to Keith Doewely under reference number ********** 306, and I asked him two things:</p> <p> </p> <p>1. Why was I never told about any clawback amount due when I received from the scheme? I thought this should be general practice?</p> <p>2. Why was a default listing instituted when I never received any formal communication from Discovery advising me of this. Is there any proof that communication was received by myself? Was it sent via registered mail?</p> <p> </p> <p>He promised to get back to me after 5 working days but never did. I called back, spoke to his supervisor (Rhoda or something) who promised to follow up and let me know. </p> <p> </p> <p>Two weeks later, I haven't received any feedback from Discovery.</p>