1 reviews | Active since Sept 2009
Uneducated and Unproductive staff almost cost me my job
<p>Good day, I have re-instated my son and done so telephonically and over email with various people there, I even tried to get a membership certificate - to date no positive response was received and the incorrect amount was debitted. When I called in today i was told that i went about it the wrong way - the reason I am in this mess in the first place was because I was ill-advised to begin with. now the require 3 months premium at once.!!!!</p>
Dear Leach
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear Leach
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Good day,
It is appalling how a cancellation can be handled in less time than it took for this query to be handled. I recevied an email to say my membership is withdrawn and no response yet on how what and why the entire issue leading up to the cancellation was due to incompetence and misinformation from you as a service provider. Even after listening to the recordings the facts remain, but when the fault lies with Discovery Health then it's either the client does what is required or "there's the door" - that 's the attitude I received throughtout this entire process.
Good day,
It is appalling how a cancellation can be handled in less time than it took for this query to be handled. I recevied an email to say my membership is withdrawn and no response yet on how what and why the entire issue leading up to the cancellation was due to incompetence and misinformation from you as a service provider. Even after listening to the recordings the facts remain, but when the fault lies with Discovery Health then it's either the client does what is required or "there's the door" - that 's the attitude I received throughtout this entire process.
Dear Leach
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear Leach
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team