Undiscover Discovery

As per usual in my dealings with Discovery, I can never seem to get a straight answer. This company over all the years has been one the single worst experiences I've had as a whole. I've never had a good experience and I would leave it if I could.

The least incident (ref *** and ***). I called in 4 times in the last three weeks. Each time, your customer services personnel never followed up with me and never saw to my request. The only helpful one was Leah and even she could not give me an answer. My only request is to ask my PMB extension was denied. I requested an extension due to the fact that my mental health is declining and I need on-going therapy and I have a diagnosed disease. Instead of giving me a reason for why is was denied, it was just denied. Even after I requested for reasons 4 times now. Their excuse "You might manipulate the report so that you meet the requirements". I can play the same card and Uno Reverse that argument. You cannot withhold my medical information.

This company is disgusting. You boosted a 29% return with R15.2b made in the last financial year. Profit, I can imagine, is only being made by constant denial of claims like this.