Underhanded and unprofessional

<p>Get the notification that my claim is approved and the funds will be deposited into my account. Check my account and find that I have only received a fraction of the amount I was supposed to receive. Call Discovery, speak to a pleasant agent who explains that apparently back in May of this year Discovery made an error in paying a claim for my wife but rather than sorting this out with the service provider in question at the time they have decided that they will deduct this overpayment from my claim (from my PMB) to correct there mistake 6 months later. Done without my knowledge or consent. I tell the pleasant discovery agent that rather than getting upset with him I would like to speak to a manager to get some answers, stay on hold for ages, agent comes back - sorry no managers available he will ask one to call me back. I tell him that if I don't get a call back by close of business Friday 4 November I will be putting this on Hellopeter. To his credit he called me back last night to tell that between 10am and 6pm yesterday not a single manager was available!!! Very professional Discovery - the only person with any backbone to deal with me was Lethu (the agent)....</p>