Uncover diabetes insulin

This company medical scheme has poor customer service. As I'm their chronic customer living with Diabetes. My physician prescribed new insulin for me and his receptionist called them on the 30th of November to consider the change of my meds. They gave me false hope with the email they sent me of the 1st of December advising that I will have a 20% co-payment as my meds my meds were not on their chronic list which I understood and I was willing to compile but to date I my meds were not registered and I had to pay for the meds. Clearly this shows that they are after the money I'm paying which I understand that to them it might not mean anything but its my health we are talking about and funny I sent them an email that they did not even bother to reply a few days ago. I'm besides myself with disappoint. I can clearly see that they do not care about my health. They just want the money I'm paying. I will never recommend this company to any one. They are useless when it comes to health care. I could die from their unprofessionalism. So disappointed