Uncompleted Application and Unauthorized Debit Order

Dear Discovery Flexcare Team,

I am writing to express my disappointment and frustration with the service I received from Discovery Flexcare. I initiated an application for Flexcare, but unfortunately, I did not complete the application process.

Despite not completing the application, I was promised a callback from a representative to assist me in finalizing the application. However, I never received the promised callback.

To my surprise, I recently received a debit order mandate. I immediately contacted the Discovery Flexcare call center to report the issue and request assistance.

Unfortunately, every agent I spoke with informed me that they would escalate the matter to the representative who was initially assisting me, Nselelo Cele. However, despite their assurances, I have yet to receive any communication or resolution from Mr. Cele or anyone else at Discovery Flexcare.

I am extremely dissatisfied with the level of service I have received from Discovery Flexcare. The authorized debit order mandate has caused me unnecessary stress and anxiety, and the lack of communication from the team has been unprofessional and unacceptable.

I request that you take immediate action to:

1. Investigate this matter and provide a formal explanation for the errors that occurred. 2. Provide a suitable solution to rectify the situation.

I hope that you will take my complaint seriously and take prompt action to resolve this matter. I look forward to hearing from you soon.