CB
Carmen B

1 reviews | Active since Feb 2017

16 Aug 2021, 11:01

UNBELIEVABLY POOR SERVICE, NO WORDS

Someone very helpful at discovery called me, helped me solve my query, phoned to give me feedback almost every second day. I thought wow, such amazing service. In fact 3 different people called me after I had issues and cancelled. I was almost swayed to stay but then you disappointed me again by making false promises of resolving this. I actually have no words for how disappointing your service is and how you just don't give your clients any feedback. You lost a client!!! DON'T BOTHER TO CALL ME TO RETAIN ME, IT'S NO USE. I GIVE UP!!!

0
Replies (2)
Discovery Health
Discovery Health's reply16 Aug 2021, 12:45
Official
Dear Carmen B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 Aug 2021, 10:59
Official
Dear Carmen B
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team