Unbelievable-In hospital patient has to get authorisation

Item: Discovery Health
Rating: 1
Author: Razia I

How does Discovery expect you to get authorisation when you are admitted in hospital and the request comes from the doctor. One claim was paid on the same day, but the other claim was rejected with the reference no preauthorisation. ***.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

26 Jul 2021, 07:33

Dear Razia I

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply26 Jul 2021, 07:33

Official

Dear Razia I

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

28 Jul 2021, 16:08

Dear Razia I

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Jul 2021, 16:08

Official

Dear Razia I

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team