RI
Razia I

1 reviews | Active since Mar 2015

01 Jun 2021, 15:27

Unbelievable - Chronic medication with held for R29 co-payment

I cannot express how frustrated and disappointed I am with Medxpress and the chronic department. Anin has been the listed medication and from last year it has been out of stock. I was given an alternative Zartan and due to the supplier being out of stock I did not make co-payment. In February I was told that I have to make a co-payment for this tablet as it is not according to the formulary. So I was given another alternative Zario and I did not make any co-payment. I received a call yesterday from Bernadette to say Anin is back in stock, so I agreed to get the Anin. Today I get a call from Llewellyn to say they don't have Anin and the supplier has discontinued Anin and I must now make a co-payment for the medication that was supp**** to me for the past 2 months with no co-payment. Llewellyn said he has to get it from another supplier but cannot tell me when he will get a response nor when I will get the medication. I am being unfairly disadvantaged, instead of giving me the same medication that you have given for the past 2 months, and then sourcing a supplier you want me to wait for however long it takes. I don't think that is fair. You are holding my medication for R29.

0
Replies (2)
Discovery Health
Discovery Health's reply02 Jun 2021, 06:33
Official
Dear Razia
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply02 Jun 2021, 13:16
Official
Dear Razia
 
We have been in contact with you to discuss your concerns. 
 
Regards 
Discovery Health Servicing Team