CB
Chris B
1 reviews | Active since Nov 2014
08 Mar 2016, 19:31
Unauthorized deduction from bank account
On 2nd of March 2016, the amount of R3744.00 was deducted from my bank account. I have reported this to Discovery Health, they did nothing! I had the amount reversed at my bank, and paid in my membership fee. Up to today, nobody at Discovery Health contacted me, admits their wrongdoing, gave me a explanation, or just say sorry. Discovery Health is a machine, an answering device, they have no personal contact at all.
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Discovery Health's replyOfficial
11 Mar 2016, 15:52Hello besterchris58,
Thank you for your comment.
We have investigated your query, and found that the double billing was as a result of the incorrect instruction received from your employer. This resulted in the deduction of R3744.00 which was for two months premiums. We understand you spoke to a consultant in our service center regarding the premium issues you faced and this was being investigated by the representative. However, we realise that there was a delay in the time getting back to you, for which we apologise for any inconvenience caused. As discussed you have been provided with clarity on the concerns that have been raised by our service team, and the billing query has been resolved. Should you require further assistance, please feel free to contact us directly on on ***.
Regards
Norman
Thank you for your comment.
We have investigated your query, and found that the double billing was as a result of the incorrect instruction received from your employer. This resulted in the deduction of R3744.00 which was for two months premiums. We understand you spoke to a consultant in our service center regarding the premium issues you faced and this was being investigated by the representative. However, we realise that there was a delay in the time getting back to you, for which we apologise for any inconvenience caused. As discussed you have been provided with clarity on the concerns that have been raised by our service team, and the billing query has been resolved. Should you require further assistance, please feel free to contact us directly on on ***.
Regards
Norman
Discovery Health's reply11 Mar 2016, 15:52
Official
Hello besterchris58,
Thank you for your comment.
We have investigated your query, and found that the double billing was as a result of the incorrect instruction received from your employer. This resulted in the deduction of R3744.00 which was for two months premiums. We understand you spoke to a consultant in our service center regarding the premium issues you faced and this was being investigated by the representative. However, we realise that there was a delay in the time getting back to you, for which we apologise for any inconvenience caused. As discussed you have been provided with clarity on the concerns that have been raised by our service team, and the billing query has been resolved. Should you require further assistance, please feel free to contact us directly on on ***.
Regards
Norman
Thank you for your comment.
We have investigated your query, and found that the double billing was as a result of the incorrect instruction received from your employer. This resulted in the deduction of R3744.00 which was for two months premiums. We understand you spoke to a consultant in our service center regarding the premium issues you faced and this was being investigated by the representative. However, we realise that there was a delay in the time getting back to you, for which we apologise for any inconvenience caused. As discussed you have been provided with clarity on the concerns that have been raised by our service team, and the billing query has been resolved. Should you require further assistance, please feel free to contact us directly on on ***.
Regards
Norman