Unauthorized debit order

<p>On the 13th of July 2016, I called discovery health and spoke to Discovery (ref: ********** 632) to have my debit order changed from the 25th of every month to the 1st of every month, which he promised to do. . I was then put through to finance department (ref; ********** 411) who assured me that my debit order is now set up to go on the 1st of August.</p> <p> </p> <p>After the call, I received a conformation email saying my new debit order date will be effective from the 1st of September. I immediately called back (ref: ********** 165) to say that was not the agreed upon date. It was meant to be 1st of August. The agent didn’t seem to understand what was wrong and said she would try to get hold of the finance department. She took 20 mins and I was beginning to think she had forgotten about the call and actually started calling from another line before she got back to me to say they would call me back. Nobody called me back and knowing the time limit, I called back around 5pm to enquire (ref: ********** 939) and (ref: ********** 141) who assured me that everything is set up for the 1st of August on the system and not to worry about the email because it must have been an error.</p> <p>Today a debit order was deducted from my account, which has disturbed my budget plans. Discovery most probably had nothing to worry about because they got their money. I probably will have another debit order go through on the 1st of August as it stands. I have asked that the money be reversed and put back in my account but was told this will take 2 working days and it’s too late to put through an order for the 1st of August. Who’s fault is that?<strong> I have had to call discovery about 6 times with 3 of these call about 30 minutes each all at my expense</strong>. <strong> I need discovery to refund my money today or refund the cost of the calls I made I to them which now appears to have been made in vain!</strong></p> <p><strong>I have ALL the names of the agents I spoke to if this is needed.</strong></p> <p> </p>