Unauthorised debit orders!!!

d"} I am lodging this complaint due to the ongoing, unresolved issues I’ve been facing with Discovery Health — issues that are now costing me financially and affecting my credit profile. Despite multiple attempts to resolve this through the correct channels, nothing has been fixed.

On 26 November, I made an EFT payment of R5,000.00 to Discovery Health. In the previous months, I paid R4,997.25 via the Discovery app and R5,100 on 2 October. Despite these payments, Discovery Health still attempted to debit R31.75 from my Discovery Bank account, which inevitably failed and resulted in a R100 unsuccessful debit order fee.

This is not the first incident. I previously lodged a HelloPeter complaint on 2 October regarding another unauthorised debit attempt, which also resulted in a R100 charge — a refund that I am STILL waiting for.

At present, I am out of pocket by R200 due to Discovery’s repeated and unauthorised debits. I have repeatedly requested that my debit order be cancelled and that my payment method be switched to EFT, yet Discovery continues to force debit order attempts on an account I do not use. The majority of my funds are kept in my Discovery Vitality account, which I have already explained.

These repeated failed debit orders are now affecting my credit score. This is unacceptable, and Discovery Health has taken ZERO accountability or corrective action despite ongoing communication.

I am demanding the following URGENTLY: 1. Full refund of all bank charges incurred due to unauthorised debit attempts (R200 in total). 2. Confirmation that my payment method has been permanently changed to EFT. 3. An explanation as to why this issue has been ignored for months.

I trusted Discovery to manage my account responsibly. Instead, I have been met with ongoing errors, financial loss, and damage to my credit profile. I expect immediate resolution.