Unauthorised debit orders by Discovery!!!! Stop! Stop!

REPOST:

A month later only one call and no resolution still after a promise that it will be resolved immediately????

I joined Discovery when I was working for a project & the company took out a medical aid cover for us. I then moved jobs when the project was ending and could not afford the package the company had previously taken for us. I then contacted Discovery to downgrade my cover which they told me I must fill out the forms and submit by the last day of the month. I then did so before the last day but it took them * weeks into the following month to effect the change for the package and thereafter they have been trying to deduct since last year September the premium for the package I was changing from. I informed them immediately that I was cancelling the medical aid in that same month after they failed to effect the change I had requested as I could not afford the premium they wanted me to continue on. The only change they immediately effected was the change of bank account which shows they only care about collecting money without any care about the customer service. Till now I have been phoning them and being promised that Accounts has been notified and they will get back to you or we cannot do anything about it and the debit orders will continue. I have asked several times for the matter to be escalated which has not been done till now. Recently I tried to get a credit line which was rejected because of multiple reversed debit orders that I do each time they try to deduct the money from my account and at times there are no funds in the account which leaves overdrafts on my account. Every month I'm forced to reserve those debit order which is causing huge bank charges each time I do so. I've made several phone calls at my cost without getting help. When ever I try to block the debit orders, I'm told that Discovery keeps changing reference numbers every month.

Please resolve this as it is affecting my credit record and its now costing me so much.